Shipping policy

Effective Date: September 20, 2023

1. Processing Time

Orders placed on houseofhebe.com are typically processed within 1-3 business days. Orders are not processed or shipped on weekends or holidays.

2. Shipping Rates

Shipping rates and delivery options will be displayed during the checkout process. Shipping costs are calculated based on the weight, dimensions, and destination of the items in your order. We offer the following shipping options:

  • Standard Shipping (USPS): Estimated delivery within 3-7 business days.
  • Express Shipping (UPS): Estimated delivery within 1-3 business days.

3. Order Tracking

Once your order has been shipped, you will receive a confirmation email containing a tracking number. You can track your order by visiting the Shop App or by visiting the carrier's website and entering your tracking number.

4. Shipping Destinations

We currently ship to addresses within the United States. Please note that we do not ship to P.O. boxes.

5. Estimated Delivery Times

Estimated delivery times may vary depending on your location, the shipping method selected, and other factors beyond our control. Please note that these are general guidelines, and actual delivery times may vary:

  • Standard Shipping (USPS): Estimated delivery within 3-7 business days.
  • Express Shipping (UPS): Estimated delivery within 1-3 business days.

6. Shipping Delays

House of Hebe is not responsible for any delays in shipping, including delays caused by carrier issues, weather conditions, natural disasters, or other circumstances beyond our control. We will, however, do our best to assist you in resolving any shipping-related issues.

7. Lost or Damaged Packages

In the rare event that your package is lost or damaged during transit, please contact us immediately at orders@houseofhebe.com. We will work with the carrier (USPS or UPS) to resolve the issue and ensure you receive your order.

8. Returns and Refunds

Please review our Return and Refund Policy for information on returns and refunds related to your order.

9. Contact Information

If you have any questions or concerns regarding our Shipping Policy, please contact us at:orders@houseofhebe.com